Irene Remer is a celebrated customer service and customer experience executive who has worked for Fortune 300 hospitality organizations, industry leading lifestyle organizations and customer experience agencies. She is known for her relentless pursuit of bottom-line results and has unwavering passion for her craft. Many call her the "Chief Invigorator".
Irene specializes in call center operations and customer service development with a focus on VIP program creation and implementation. She is also an expert in building and designing customer sentiment programs that put the customer at the core of the operation. Whether it is systems integration, business process elevation, VOC (voice of customer), guest service channel integration, or VoIP, Irene has done it all with incredible success.
Irene also specializes in sales training and change-management training, particularly with customer facing employees.
In her spare time, Irene enjoys managing her real estate portfolio, traveling, dining al fresco and spending quality time with her newlywed husband, her family and her niece and nephew in California.